Relocation Program Manager - Charter Communications - St. Louis, MO


JOB TITLE: Relocation Program Manager

Click here to be directed to the Charter Spectrum website to apply!

This position is responsible for overall effectiveness and measurement of Charter’s mobility/relocation program and policies as well as program design and benchmarking. The incumbent will serve as the mobility interface for leadership and will counsel business leaders and HR partners on matters relating to mobility program administration, including issue resolution, employee outreach, program measurement, reporting and effectiveness.

Serve as a primary strategic partner to the Executive Team in the area of mobility/relocation services

Responsible for program reporting, benchmarking and effectiveness measurement on a quarterly and annual basis

Provide guidance to the Employee Service Center regarding complex individual relocations based on their analysis, as necessary

Provide counsel to executives on complex relocation situations that involve exception consideration based on market findings, individual employee needs/circumstances and policy guidelines

Provide counsel to employees in complex relocation situations in-person or over the telephone during the transition process

Conduct regional and national real estate market research to evaluate program effectiveness and develop policy recommendations

Develop new relocation programs, as applicable, to meet business needs

Responsible for developing and delivery of Executive leadership presentations on policy, industry trends, regional/national research findings, business case recommendations and annual reporting

Responsible to develop proactive employee outreach to assess effectiveness, identify opportunities for improvement and assess delivery of the mobility/relocation services

Constantly assess programs for development with current vendors: with customer service, process flows, key performance indicators (KPIs), communications, technology, costs, etc.

Critically assess potential vendors and their service offerings for inclusion in the relocation program

Collaborate with Legal and Procurement on contract review and RFP activity to ensure most favorable terms, service offering and pricing for Charter

Collaborate with HR and Recruiting teams to ensure clear understanding and communication of policies and processes

Ensure consistent and objective administration of relocation policies

Manages cross-functional projects such as Request for Proposals (RFP), process transition, vendor implementation, policy revision

Performs other duties as required


Skills/Abilities and Knowledge 
Significant depth of knowledge of mobility programs, policy design and delivery

Extensive understanding of government regulations and legislation that impact mobility programs

Experience developing and delivering executive level presentations and reporting

Experience supporting executive relocation needs and providing counsel to business leaders

Experience with vendor relationship management to include but not limit to: contract and statement of work support, performance management and contract compliance, vendor payment, etc.

Project management experience; cross-departmental project management experience is a plus

Experience managing multiple employee programs, highly preferred

Experience with associated processes and programs, such as international relocation, immigration policies, etc., highly preferred

Bachelor’s degree in Business, Accounting, HR or related field. Certification as either GMS or CRP encouraged

Related Work Experience 
5+ years of progressive experience including successful management and expertise in domestic relocation policy design and administration

Office Environment

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
Charter is committed to diversity, and values the ways in which we are different.

Click here to be directed to the Charter Spectrum website to apply!